Contact Information
Last Updated: 6.3.2025
At Celvian, we are committed to providing responsive and helpful support to assist you throughout your shopping journey. Whether you have a question about your order, products, or account, our support team is here to help.
How to Contact Celvian Customer Support
If you need assistance, simply use the chat button located in the bottom-right corner of our website. This opens the Shopify Inbox messaging window, allowing you to send your message directly to our support team.
- Live Chat: Click the black circle with the message icon in the lower-right corner of any page.
- Email: support@celvian.com
- Response Time: We aim to respond within 5 hours during business days (excluding public holidays).
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (EET)
Public Holidays: Closed
If you reach out outside our support hours, we’ll get back to you as soon as possible on the next working day.
Before You Reach Out
You may find your answer in our Help Center articles, covering topics such as:
- Shipping & Delivery – Estimated delivery times, tracking
- Returns & Refunds – How to return items, eligibility
- Payments & Discounts – Accepted payment methods, promo codes
- Account Help – Login issues, updating account info
- Product Details – Sizing, materials, care instructions
Important Notes
- Include Your Order Number: This helps us process your request faster.
- Check Your Spam Folder: If you haven’t received a reply, make sure to check your junk/spam folder.
- One Message is Enough: Multiple emails may delay response. We answer all messages in the order they are received.
Thank you for reaching out — we’re here to assist you!