Privacy Policy
Last Updated: 14.10.2025
At Celvian, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website, make a purchase, or interact with us in any way.
1. Data Controller
Company Name: Celvian Oy
VAT Number: FI35027051
Y-Tunnus: 3502705-1
Email: Support@celvian.com
Registered Company Address: Retkeilijänkatu 7 A 18, 00980 Helsinki
Celvian Oy is responsible for the collection, processing, and security of your personal data in accordance with Finnish and EU privacy regulations (GDPR).
2️. What Data We Collect
We collect two main types of data:
A) Personal Data (Provided by You)
These are details you provide when using our services:
✔️ Contact Information: Name, email, phone number, shipping/billing address.
✔️ Order Information: Purchased items, payment details (encrypted for security).
✔️ Account Information: Login credentials and preferences (if you create an account).
✔️ Customer Support Data: Communications with our support team.
B) Technical & Usage Data (Collected Automatically)
These are collected through cookies and analytics tools:
✔️ Device Information: IP address, browser type, device type, and operating system.
✔️ Website Activity: Pages visited, time spent on pages, interaction with products.
✔️ Marketing Preferences: Email click rates, responses to promotional campaigns.
Note: We do NOT collect or store your full payment card details. All payments are securely processed through Shopify Payments, Klarna, Apple Pay, and other trusted providers.
3️. How We Use Your Data
Celvian processes your data for the following purposes:
A) To Fulfill Orders & Provide Services
✔️ Processing and shipping your orders.
✔️ Sending order confirmations and tracking updates.
✔️ Handling returns, refunds, and customer support inquiries.
B) To Improve Your Experience
✔️ Personalizing content and product recommendations.
✔️ Analyzing website traffic and customer behavior to optimize performance.
✔️ Troubleshooting technical issues and enhancing security.
C) Marketing & Communication (With Your Consent)
✔️ Sending promotional emails and SMS about offers, new arrivals, and updates.
✔️ Conducting customer satisfaction surveys.
Opt-Out Option: You can unsubscribe from marketing emails anytime by clicking “Unsubscribe” in the email footer or send email to Support@celvian.com with the subject line “Unsubscribe Request”.
4️. Legal Basis for Processing Data
We process your data under these legal grounds:
✔️ Contractual Obligation: To process and deliver your orders.
✔️ Legitimate Interest: Improving our services and preventing fraud.
✔️ Legal Compliance: Storing data for tax and accounting records.
✔️ Consent: When you opt in to marketing communications.
5️. Data Sharing & Third Parties
We do not sell your data to third parties. However, we share data with trusted partners who help us operate our business:
A) Essential Service Providers
✔️ Payment Processors: Shopify Payments, Apple Pay, Google Pay.
✔️ Shipping Partners: PostNord for domestic orders, international couriers for global shipping.
✔️ Marketing & Analytics: Klaviyo (email marketing), Google Analytics (website performance).
B) Legal & Security Compliance
✔️ If required by law, we may disclose data to comply with legal obligations (e.g., fraud prevention, tax reporting).
📌 Third-Party Policies: These partners have their own privacy policies, and we recommend reviewing them.
6️. Data Retention – How Long We Store Your Data
✔️ Order & Transaction Data: 10 years (as per the Finnish Accounting Act).
✔️ Marketing Data: Stored until you withdraw your consent.
✔️ Inactive Accounts: Deleted after 2 years of inactivity.
✔️ Cookies & Tracking Data: Stored for up to 24 months.
7️. Your Privacy Rights (GDPR Compliance)
Under EU GDPR law, you have the right to:
🔍 Access Your Data – Request a copy of your personal data.
✏️ Correct Your Data – Update incorrect or outdated information.
🗑️ Request Deletion – Ask us to delete your account and personal data.
🚫 Restrict Processing – Limit how we use your data in certain cases.
🔄 Transfer Data – Request to move your data to another provider.
❌ Opt Out of Marketing – Unsubscribe from emails and promotional messages.
8️. Cookies & Tracking Technologies
We use cookies to:
✔️ Store shopping cart preferences.
✔️ Improve website functionality and load times.
✔️ Track analytics for performance optimization.
🔧 Manage Cookies: Adjust settings in your browser or reject cookies upon visiting our site.
9️. Data Security Measures
🔒 Celvian takes security seriously. We use:
✔️ SSL Encryption to protect transactions.
✔️ Secure Data Storage to prevent unauthorized access.
✔️ Multi-Factor Authentication for account security.