Terms & Conditions

Last Updated: 26.6.2026

Welcome to Celvian. These Terms & Conditions apply to your use of our website, online store, products, customer account, checkout, and related services. Please read these terms carefully before placing an order.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

These terms apply to www.celvian.com and www.celvian.fi. Celvian.fi redirects to Celvian.com, and both domains are operated by Celvian Oy.

 

1. General Information

Company Name: Celvian Oy
VAT Number: FI35027051
Y-Tunnus: 3502705-1
Email: Support@celvian.com
Registered Company Address: Vuorikummuntie 6b A, 00390 Helsinki, Finland
Websites: www.celvian.com and www.celvian.fi

Celvian Oy operates as an online retailer specializing in sportswear, activewear, lifestyle apparel, accessories, and related products.

 

2. Website & Service Usage

By using our website and services, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You provide accurate, current, and complete information when placing an order or creating an account.
• You will not use our website, products, or services for illegal, fraudulent, abusive, or unauthorized purposes.
• You will not attempt to interfere with the security, functionality, checkout, or operation of our website.
• You will not copy, scrape, misuse, or commercially exploit our website content without permission.

Account Responsibility: If you create a Celvian customer account, you are responsible for keeping your login details secure and for any activity under your account. Please contact us immediately if you believe your account has been accessed without permission.

 

3. Products & Orders

A) Product Information & Availability

• We aim to provide accurate product descriptions, images, prices, materials, sizes, colors, and availability information.
• Product colors may appear slightly different depending on your screen, device, lighting, and display settings.
• Availability is subject to stock levels. We may limit quantities, discontinue products, or update product details at any time.
• Small variations in measurements may occur due to garment style, fabric, manufacturing tolerance, or measurement method.

B) Order Placement & Acceptance

• When you place an order, you will receive an order confirmation email. This confirms that we have received your order.
• We reserve the right to cancel or refuse an order where necessary, including in cases of pricing errors, stock unavailability, payment issues, suspected fraud, abuse, or incorrect customer information.
• If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or cancelled item.
• Once an order has been processed or dispatched, it may not be possible to modify or cancel it. Your legal right of withdrawal and our Returns & Refunds policy may still apply.

C) Pricing, Currency & Taxes

• Product prices are shown on our website and may include applicable VAT where required.
• Final prices, shipping costs, taxes, and available payment methods are shown at checkout before you complete your order.
• All transactions are processed in EUR (€), unless another currency is shown and supported at checkout.
• If your bank, card, or payment provider uses a different currency, your provider may apply currency conversion fees or exchange rate differences.
• We reserve the right to update prices, discounts, shipping rates, and promotions at any time. Changes do not affect orders that have already been confirmed, unless there has been an obvious pricing error.

D) International Orders, Customs & Import Duties

• For deliveries outside the European Union, local taxes, customs fees, import duties, and other charges may apply.
• These charges are paid by the customer and are not controlled by Celvian.
• Delays caused by customs processing, local authorities, or missing customer information are outside our direct control.

 

4. Payments & Billing

Available payment methods may vary depending on your country, device, browser, order value, and checkout settings. The final available payment options are shown at checkout.

We may accept payment methods including:

• Credit and debit cards, including supported card types shown at checkout
• Klarna
• Klarna - Pay flexibly, where available and approved by Klarna
• MobilePay, where available
• Shopify Payments and other supported payment methods shown at checkout

Payments are processed securely through Shopify Payments and supported third-party payment providers. Celvian does not store your full card details.

For Klarna payments, Klarna may perform eligibility, payment, credit, and fraud checks according to Klarna’s own terms and policies. Klarna approval, payment terms, due dates, possible fees, and payment options are managed by Klarna.

For MobilePay payments, you may be redirected to MobilePay or asked to confirm the payment through the MobilePay payment flow.

If your payment fails or is declined, your order may not be processed. Please check your payment details, contact your bank or payment provider, or try another payment method shown at checkout.

 

5. Gift Cards, Discounts & Promotions

• Gift cards are issued and used according to our Gift Card Terms of Use.
• Gift cards are non-refundable, except where required by applicable law.
• Discount codes, campaign codes, free shipping offers, and promotional offers may have specific conditions, expiry dates, minimum order values, product exclusions, or country limitations.
• Only one discount or promotion may be available per order unless otherwise stated.
• We reserve the right to cancel, modify, or refuse misuse of discount codes, referral codes, gift cards, rewards, or promotional offers.

 

6. Shipping & Delivery

• We offer tracked delivery worldwide where shipping is available.
• Final shipping rates and estimated delivery times are shown at checkout.
• Orders are usually dispatched within 1–2 business days, Monday to Friday, Helsinki time, unless otherwise stated on the product page or during checkout.
• Delivery times are estimates and may vary depending on the destination, carrier, customs, public holidays, weather, strikes, or other events outside our control.

Free Shipping Thresholds

• Finland, Åland Islands, Sweden, Estonia, Latvia, and Lithuania: free shipping over €100, where available.
• Denmark: free shipping over €120, where available.
• All other destinations: paid shipping, with the best available rate calculated at checkout.

For more information, please see our Delivery Information page.

Lost, Stolen, Delayed, or Damaged Packages: If your package is delayed, lost, stolen, or damaged during delivery, please contact the carrier first and then contact Celvian support if further assistance is needed. We will review each case according to the situation, carrier information, and applicable consumer protection rules.

 

7. Returns, Refunds, Withdrawal & Exchanges

Customers may request a return within 14 days from the day they receive their order, subject to our Returns & Refunds policy and applicable law.

How to Request a Return

• Recommended: Log in at celvian.com/account using the email address used at checkout, open Orders, and click Request Return.
• Email us at Support@celvian.com with your order number and the subject line “Return - (Order Number)”.
• Open the chat inbox on our website and select Request Return under Instant answers.

Return Conditions

• Items must be returned within the applicable return period.
• Products must be returned unused, in original packaging, and with tags attached.
• Customers are responsible for return shipping costs unless the item is incorrect or defective.
• No handling or restocking fees are charged.
• Gift cards are non-refundable, except where required by law.

Refund Method

• Refunds are issued to the original payment method by default.
• If you prefer a refund as a gift card, write this in the notes when submitting your return request.
• Gift card refunds are only used when you choose this option, unless otherwise agreed or required by law.

Free Shipping Deduction After Returns

If your order originally qualified for free shipping and, after your return, your kept items total falls below the free shipping threshold for your country, we may deduct our original outbound shipping cost from your refund where permitted by applicable law. “Kept items total” means your original order total minus the items you return.

Exchanges

Celvian does not offer direct exchanges. If you need a different size, color, or product, please return your item for a refund and place a new order.

For full details, please see our Returns & Refunds Policy.

 

8. Customer Accounts, Celvian Core Club & Rewards

• Customer account features may include order history, addresses, return requests, loyalty information, rewards, badges, and related customer benefits.
• Celvian Core Club, loyalty points, rewards, gift card codes, badges, or other account benefits may be changed, paused, limited, or discontinued at any time.
• Rewards and benefits have no cash value unless otherwise stated.
• We may remove or refuse rewards if we believe there has been misuse, fraud, abuse, duplicate accounts, or violation of these terms.

 

9. Reviews, User Content, Creator & Model Applications

If you submit product reviews, photos, feedback, social media tags, creator applications, model applications, ambassador applications, or other content to Celvian, you confirm that the content is accurate, lawful, and does not infringe third-party rights.

By submitting content to us, you allow Celvian to review, store, publish, display, edit for formatting, and use the content in connection with our website, products, marketing, social media, and customer experience, where permitted by law and subject to any specific consent you give.

Submitting a creator, model, ambassador, collaboration, or similar application does not guarantee selection, payment, collaboration, employment, or any business relationship with Celvian.

 

10. Intellectual Property Rights

• All logos, brand names, product names, designs, images, videos, text, graphics, website content, layout, and other materials on Celvian.com and Celvian.fi belong to Celvian Oy or our licensors.
• You may not copy, modify, reproduce, distribute, sell, scrape, publish, or commercially use our content without written permission.
• Unauthorized use of Celvian’s intellectual property may result in legal action.

 

11. Privacy & Cookies

Your use of our website and services is also governed by our Privacy Policy and any cookie or customer privacy settings available on our website. These explain how we collect, use, store, and protect personal data.

 

12. Third-Party Services & Links

Our website may include links, integrations, or services from third parties, including payment providers, delivery carriers, tracking pages, social media platforms, analytics tools, and Shopify-related services.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

 

13. Limitation of Liability

To the maximum extent permitted by applicable law, Celvian Oy is not liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available. We may update, maintain, restrict, or suspend parts of the website when necessary.

Nothing in these Terms & Conditions limits your mandatory rights as a consumer under Finnish or EU consumer protection law.

 

14. Force Majeure

Celvian is not responsible for delays, failures, or losses caused by events outside our reasonable control, including but not limited to natural disasters, strikes, labor disputes, carrier delays, customs delays, war, terrorism, government actions, pandemics, power outages, cyber incidents, internet failures, payment provider outages, or other force majeure events.

 

15. Governing Law & Dispute Resolution

These Terms & Conditions are governed by Finnish law, without limiting mandatory consumer protection rights that may apply to you under your local law.

If you have a complaint, please first contact us at Support@celvian.com so we can try to resolve the matter directly.

 

16. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our website, products, services, payment methods, policies, business operations, or legal requirements.

The latest version will always be published on this page with the updated date shown above. Continued use of our website or services after changes means you accept the updated terms, except where a different legal rule applies.

 

17. Contact

For questions about these Terms & Conditions, please contact:

Celvian Oy
Vuorikummuntie 6b A, 00390 Helsinki, Finland
Email: Support@celvian.com

Thank you for choosing Celvian.