Version crew-2026-10-27-1 · 27.10.2026
Participation
CELVIAN CREW brings together the Model Roster, Creator Collective and Creative Production community. Applications are free. Each program is reviewed separately, and one account may hold more than one approved role. A purchase is not required to apply to the Model Roster. Approval does not promise a project, paid work, free products or a minimum number of invitations.
CREW is for adults aged 18 or over. Use your existing Celvian customer account, keep your information accurate and share only information relevant to your application. Do not upload identity documents, health information or other confidential material. Keep your account secure and tell Celvian about access problems.
Models may receive selected offers and project invitations. Creators may receive selected prices, a referral code and Crew Credits under the rules below. Creative professionals may receive invitations for photography, video, editing or other production work. Each project needs its own agreed scope, dates, deliverables, compensation, expenses and permissions. Accepting membership is not acceptance of an unspecified project agreement.
The active-creator expectation is one suitable video or two photographs each week featuring and identifying Celvian. Project-specific commitments must be agreed separately. Honest opinions are welcome; a positive product review is not required. Make the commercial nature and Celvian's identity clear in relevant posts, including when the benefit is a discounted or supplied product. Follow the platform's tools as well as clear disclosure in the content. KKV advertising guidance
Celvian may review participation and pause privileges for inactivity, misuse, inaccurate information or a breached agreed commitment. Members should receive the reason and a route to discuss or correct the situation, except where immediate protection of accounts or others is necessary. A pause stops new privileges; it does not silently erase financial records or decide the treatment of an existing balance. Contact support about leaving CREW or resolving an outstanding balance.
Prices, referrals and Crew Credits
Eligible offers show the final member product price, availability, dates and quantity restrictions. Shipping and taxes are shown in Shopify checkout. Member prices, creator referral benefits and credit redemption are separate purchase routes and cannot be combined to obtain incompatible benefits.
An active creator referral code gives 10% off the eligible clothing identified by Celvian. Accessories, gift cards, shipping and other excluded items do not receive that product discount. The checkout must show the actual deduction. A code belongs to its assigned creator and can be disabled when the referral privilege ends. Creators do not receive a cash referral commission.
Each legitimate qualifying order using the creator's code earns five Crew Credits, including repeat orders from the same customer. One Crew Credit provides €1 of eligible product-purchase value. Self-referrals, manipulation, test orders, unpaid orders, cancellations, fully refunded orders and orders with no qualifying merchandise do not qualify. Payment, fulfillment and risk checks must be complete. If eligibility cannot be verified, the award needs review.
The launch holding period is 30 days after the latest successful fulfillment, subject to the order remaining eligible. Pending credits cannot be spent. A partial refund retains the five-credit award only while the remaining order still qualifies. A later cancellation, refund or correction may reverse an award, including after it became available. The history records the reason; no second award is created for the same order.
Use available credits through the CREW redemption route. Selected eligible products use their regular public prices. Sale-priced products, accessories, gift cards, unsupported bundles and unreviewed products are excluded. Creator prices and incompatible promotions do not apply. The chosen credit amount reduces the eligible product amount; any remaining amount is paid through the checkout methods offered by Shopify. Credits are account-linked, have no cash payout and are separate from Core Club XP. They are implemented as a CREW checkout deduction, not Shopify native Store Credit.
Starting checkout reserves credits. A confirmed payment spends the actual deduction once. A failed payment alone does not spend credits. Cancelling a checkout or letting it expire does not immediately free the reservation: a Celvian owner reviews the payment outcome and records any release. An order that Shopify confirms was voided without payment can be reconciled automatically. If a paid order is confirmed after a reviewed release, its actual credit deduction is reconciled and the account is reviewed before another CREW checkout. The reserved amount and status remain visible in your account. Contact support about a delayed cancellation.
On a completed item refund, the credit portion allocated to the returned units is restored proportionally, with the final cent restored when the full allocated quantity is returned. The cash portion follows the payment refund process. Pending or failed refunds do not create replacement credits. Contact support about manual or exceptional refunds. Crew Credits do not replace a cash refund to which you are entitled, and joining CREW does not remove mandatory consumer rights. KKV refund guidance
Available credits have no automatic expiry at launch. A membership pause does not itself forfeit them, although new redemption requires the applicable active membership. Program closure and remaining balances require an announced, reviewed procedure. Benefits can have tax consequences. Celvian and recipients must meet the tax and reporting obligations applicable to their arrangement. Finnish Tax Administration guidance
Uploads and permissions
Original images and videos are uploaded to Celvian's Shopify Files. Anyone with a file link can access it, including before staff approval. This is public file hosting. Submit only material suitable for that hosting. An account permission check does not make a Shopify file link private, and deleting an original cannot recall copies already downloaded elsewhere.
Public hosting and staff review are separate from optional marketing permissions. For each submission you choose whether Celvian may use it on its website/product pages, organic social media, paid advertising and email campaigns. No channel is selected in advance. You may leave all marketing channels unselected and submit for review only. Uploading does not transfer copyright or permit unrestricted use.
For selected channels, the license is non-exclusive and limited to the territory and end date recorded with that submission. Celvian may make agreed technical formatting, sizing, caption and accessibility changes needed for those channels. It must not materially misrepresent you or use the submission for unrelated purposes. Further rights, substantial adaptations, AI training, wider territory or a longer period need a separate agreement. Project-specific releases must identify the actual grant and compensation.
Confirm that you have the necessary rights for the people, music, logos and other material shown. Do not upload material if those permissions are missing. Celvian can ask for supporting releases before publication. Your declaration is not a guarantee that third-party rights have been independently verified.
Use “Request removal” on your own submission, including after membership is paused, or contact support. CREW blocks further use and opens a removal request. Staff remove the Shopify original and separately check Celvian-controlled published copies before recording completion. The end of the recorded use period also blocks further CREW use and queues follow-up. Public links or copies outside Celvian's control may remain accessible; staff must explain what action is possible. Where processing relies on consent, withdrawal must remain available without requiring a new purchase or marketing opt-in. European Commission consent guidance
CREW privacy notice
Controller: Celvian Oy, Vuorikummuntie 6b A, 00390 Helsinki, Finland. Contact support@celvian.com, subject “CREW Privacy Request”. This supplements the Celvian Privacy Policy.
CREW uses your account identifier and contact details, application/profile, program decisions, projects, submissions and permission records, referral activity, credit history and necessary security records. It does not display referred buyers' names, addresses or emails in the creator dashboard.
The purposes and grounds are handling your requested application or agreed collaboration, legitimate interests in administration/security subject to a balancing assessment, legal obligations for applicable financial records, and specific consent for optional uses that rely on consent. Optional advertising permission is separate from applying or obtaining ordinary account services.
Shopify provides accounts, checkout and file hosting. Cloudflare provides the separate CREW service/database. The CREW database is configured in the EU; this does not mean all provider processing stays in the EU. Authorized staff and necessary processors receive only the access needed for their work. See Celvian's Privacy Policy for further processor and international-transfer information. Contact support with questions about CREW processing.
Keep data only while needed for the application, participation, agreed use, dispute handling or an applicable legal obligation. Review inactive/unsuccessful applications and expired media rather than retaining them indefinitely. Financial and permission evidence may need a different retention basis from the original media. Contact support for information about retention of a particular record. EDPB retention guidance
You can request access, correction, deletion, restriction, objection or portability where applicable, and withdraw consent for consent-based uses. Use the CREW export/request tools or contact support. Financial retention or an unresolved takedown can require staff review; account erasure is not a promise to delete every record immediately. You may contact the Finnish Data Protection Ombudsman about data-protection concerns. Essential service updates are separate from promotional email; CREW participation alone does not subscribe you to marketing.
