How do discount codes work?

Last Updated: 6.3.2025

At Celvian, we love offering our customers exclusive discounts! Below, you’ll find a complete guide on how to use discount codes, their terms, and common troubleshooting tips.

1. Where to Apply a Discount Code?

Applying a discount code to your order is simple:

1. Add Items to Your Cart → Select the products you want and proceed to checkout.
2. Find the Discount Code Box → On the checkout page, you’ll see a field labeled "Discount Code" or "Gift Card."
3. Enter Your Code → Type or paste the code into the box and click Apply.
4. See the Discount Applied → If the code is valid, the total amount will be updated automatically.

 Note: Only one discount code can be used per order unless stated otherwise.

2. Discount Code Terms & Conditions

• One-Time Use → Some discount codes can only be used once per customer.
• Minimum Purchase Requirement → Some codes may require a minimum order value.
• Expiration Date → Discounts have a validity period. Expired codes won’t be accepted.
• Product-Specific Codes → Some discounts apply only to specific collections or products.
• Non-Stackable Discounts → Only one discount can be applied per order.
• Gift Cards & Discounts → Discount codes cannot be applied to gift card purchases.
• Automatic Discounts → Some promotions apply automatically at checkout, meaning no code is needed.

3. Troubleshooting Discount Code Issues

If your discount code isn’t working, check the following:

✅ Spelling Mistakes → Ensure the code is entered exactly as provided, including capitalization.
✅ Expired Code → Verify the expiration date in your email or promotional message.
✅ Eligibility → Some codes are for first-time customers, specific items, or require a minimum purchase.
✅ Already Used Code → If it’s a one-time use code, it won’t work again.
✅ Stacking Restrictions → If another discount is already applied, the code won’t work.