I Still Haven’t Received My Refund

Last Updated: 6.3.2025

At Celvian, we understand how important it is to receive your refund promptly after returning an item. If you’re still waiting for your refund, don’t worry—we’re here to help. Below are possible reasons for the delay and what you can do next.

 

Why Haven’t I Received My Refund Yet?

Refund processing times depend on several factors, including the return transit time, warehouse processing, and your payment provider’s policies. Here’s what might be causing the delay:

1. Return Still in Transit

• Depending on your location and chosen return courier, it may take several days to up to 30 days for your return to reach our warehouse.
• If you used a tracked shipping service, check your tracking details to confirm whether the return has been delivered.

2️. Return Processing Time

• Once your package arrives at our warehouse, it can take up to 7 business days for our team to inspect and process the return.
• After your return is approved, we will issue your refund immediately.

3️. Bank Processing Time

• After we process your refund, your bank or payment provider may take additional time to release the funds into your account.
• Most refunds appear within 8–15 business days, depending on the original payment method.

 

How to Check the Status of Your Refund

🔹 Step 1: Track Your Return

• If your courier provided a tracking number, check the status of your return.
• Look for updates such as "Delivered," or "Processed."

🔹 Step 2: Check Your Email

• You will receive a confirmation email from Celvian once your refund has been processed.
• If you haven’t received this email, it likely means we are still processing your return.

🔹 Step 3: Wait for Bank Processing

• If you received the refund confirmation email but don’t see the funds yet, your bank is still processing the transaction.
• Please allow up to 15 business days for the refund to reflect in your account.

 

Still Haven’t Received Your Refund? Contact Us!

If it has been more than 15 business days since receiving your refund confirmation email and you still haven’t received your money, reach out to us with the following details:

Email: Support@celvian.com

Include in your message:
✔️ Your order number
✔️ Proof of return postage (photo of your return receipt)
✔️ Tracking number (if applicable)

Our support team will investigate and assist you as soon as possible.

 

Additional Notes:

✅ Refunds are always processed to the original payment method used at checkout.
✅ If your return was rejected due to ineligible items (e.g., used/worn products), no refund will be issued, and our support team will notify you.

We appreciate your patience and are committed to resolving your issue as quickly as possible!