Incorrect Address

Last Updated: 19.6.2025

At Celvian, we process and ship orders quickly — so it’s important to ensure your shipping address is accurate when placing your order. If an incorrect, incomplete, or outdated address is provided, it may cause delivery issues that are beyond our control.

1. Can I Update My Address After Placing an Order?

• Before Your Order Ships:
  • Email support@celvian.com as soon as possible with your order number and the corrected address. We’ll do our best to update it if the package hasn’t left our facility yet.
• After Your Order Ships:
  • Once the package is with the carrier, we cannot change the address. Please contact your local shipping provider directly to request a reroute or hold.

2. What Happens if My Package is Returned Due to an Incorrect or Undeliverable Address?

If your order is returned to us because the shipping address provided was incorrect or undeliverable, we will issue a refund once the package arrives back at our facility.

Please note: The original shipping cost we paid (even if your order qualified for free shipping) will be deducted from your refund.

If you still wish to receive your items, you will need to place a new order using the correct address.

3. Important Note on Shipping Costs

Since we ship worldwide, actual shipping fees vary by destination and carrier.

If you'd like to verify the shipping cost we paid for your order, you can request proof by emailing support@celvian.com with the subject line:

"Proof Shipping Cost – [Your Order Number]"

We’ll gladly provide a copy of the shipping invoice.

If we were also charged a return shipping fee, that too may be deducted — we’ll notify you with the proof of the charge.

4. Tips to Avoid Delivery Issues

• Double-check your address during checkout for accuracy.
• Avoid using abbreviations or auto-fill errors — make sure everything is spelled correctly.
• If you recently moved, ensure your new address is active and able to receive deliveries.