Payment Issues & Failed Transactions

Last Updated: 6.3.2025

At Celvian, we strive to make the checkout process as smooth as possible. However, if your payment fails, don’t worry! Below, we’ve outlined common reasons for failed transactions and how to resolve them.

 

1. Common Reasons for Payment Failure

Card Declined by Your Bank

• Your bank may block online or international transactions for security reasons.
• Solution: Contact your bank to approve the transaction and try again.

Insufficient Funds

• Your card balance may not be enough to complete the purchase.
• Solution: Use a different card or payment method.

Incorrect Payment Details

• The entered card number, expiration date, or CVV code may be incorrect.
• Solution: Double-check your details before retrying.

International Payment Restrictions

• Some payment methods may not be supported in certain countries.
• Solution: Try a globally accepted method like credit card.

Connectivity or Browser Issues

• A weak internet connection or outdated browser may cause payment errors.
• Solution: Refresh the page, clear cookies/cache, or try a different browser.

 

2. What to Do If Your Payment Fails?

Step 1: Check for transaction alerts from your bank (SMS or email).
Step 2: Try using a different payment method (e.g., another card).
Step 3: Switch devices or browsers and attempt checkout again.
Step 4: If the issue persists, contact our support team at Support@celvian.com.

Important: If you see multiple charges for a failed order, don’t worry, your bank will automatically void them within 3–5 business days.

 

3. Refunds for Failed Transactions

If a payment is deducted but your order isn’t confirmed:

• Check your email for an order confirmation (it may take a few minutes).
• If you haven’t received confirmation, contact us with your payment receipt and order details.
• If your payment was processed but the order didn’t go through, we will issue a refund within 5–7 business days.

 

4. Prevent Future Payment Issues

✔ Ensure your payment method is valid and has sufficient funds.
✔ Use an updated browser for a secure checkout experience.
✔ Enable online payments on your card (check with your bank).
✔ Try another payment method if one isn’t working.