Troubleshooting account sign-in
Updated: 4 November 2026
Celvian uses Shopify’s new customer accounts with one-time email verification codes. Your former account password is no longer needed.
The code has not arrived
- Check the email address for typing mistakes or extra spaces.
- Check spam, junk and other filtered folders, then allow a few minutes for delivery.
- Request a new code from the sign-in screen if needed. Use the newest code you requested.
- Enter the code directly in the sign-in screen. Never send a code to support or another person.
A code is not accepted
Return to the sign-in screen and request a fresh code for the correct email address. Avoid repeatedly requesting codes or submitting older emails. Follow any waiting period shown by Shopify.
The page will not load
Refresh the page, check your connection and try a new browser tab. If necessary, try another browser or device, or clear the site’s cookies and cache. Clearing cookies signs you out. Sign in again using a new code.
Orders or membership are missing
Orders, Core Club and CREW are connected to your customer account. Check the email address on your original order confirmation and sign in with that address. A different email can open a different account. Do not create replacement applications or orders to recover missing history. Contact support@celvian.com with your order number so we can investigate.
Profile changes will not save
Check required fields and your connection, then reload your profile to confirm whether the change saved before trying again. Birthday changes are limited to once per calendar year. If you switched accounts, reload before making further changes.
Need help?
Email support@celvian.com and describe the screen and problem. Include an order number when relevant. Never include your sign-in code, password or payment card details. You can sign out through your profile menu.
